Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at finney-1stopshop@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at finney-1stopshop@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at finney-1stopshop@outlook.com.

Refund & Digital Delivery Policy

Your One Stop Digital Shop sells digital products delivered electronically. No physical item is shipped.

Digital delivery

After successful payment, you will receive an email containing your download link and/or license key. Please check your spam folder and contact us if you cannot access your purchase.

All sales are final

We do not accept returns or exchanges of digital products. All sales are final, except where a remedy is required by applicable law or as described below. We do not offer change-of-mind or accidental-purchase refunds after a file has been downloaded or a license key has been accessed.

Download problems, duplicate charges, and incorrect products

If a file will not download, is corrupted, does not match its product description, or you were charged more than once for the same purchase, contact us within 7 days of purchase so we can investigate and provide an appropriate remedy, such as a working replacement file or a refund where appropriate. This support window does not limit rights provided by applicable law.

Contact support

Email finney-1stopshop@outlook.com with your order number and a description of the issue. We aim to respond within 1 business day.

Approved refunds

Any approved refund will be issued to the original payment method. Your payment provider determines how long it takes to appear in your account.

License terms

Each purchase includes a single-user license unless otherwise stated on the product page. Redistribution, resale, or sharing of downloaded files is not permitted. Refer to the product page and included license for the specific permitted uses.